demo gratis FAQ

To open an account on demo gratis, you provide a username, email address, a strong password, your mobile phone number, and your date of birth. You also confirm that you are at least 21 years old and that your access complies with local law in your jurisdiction. During registration, we send a verification code to your email and SMS to your mobile number. Once verified, we ask you to submit identity documents (a government-issued ID) as part of our know-your-customer (KYC) process. KYC approval typically takes 1–4 business hours. You then select a deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet)—and fund your account to begin playing.

Our KYC process requires a government-issued photo ID—such as an Indonesian national ID card (KTP), passport, or driver's license. The document must be clearly readable, show your full name and date of birth, and match the information you provided during registration. We do not accept expired IDs or documents that are partially obscured. After you upload your document, our verification team reviews it and confirms your identity. If the document does not meet our standards, we send you a message explaining what we need and give you the opportunity to resubmit. KYC typically completes within 1–4 business hours on business days.

We provide several account-control tools to keep your demo gratis account secure. You can change your password anytime from your account settings. We offer optional two-factor authentication (2FA) via SMS—when enabled, you receive a code on your registered mobile number each time you log in. You can also enable a session timeout, which automatically logs you out after a period of inactivity. If you forget your password, visit the password reset page, enter your email or username, and we send you a verification code. You can also access your account recovery page by clicking "Forgot your password?" on the login screen.

demo gratis does not charge a fee for deposits or withdrawals. However, your payment provider—such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment)—may apply their own charges depending on your account type and transaction size. We recommend checking your payment provider's terms before you deposit. When you withdraw, the funds return to the payment method you used to deposit. Withdrawal requests are subject to verification review; we process standard requests within 1–4 business hours during business days, though times may vary depending on your payment provider's processing speed.

We offer a weekly cashback promotion that returns a small percentage of your net losses across slot games, live-dealer tables, and sportsbook betting. Cashback is calculated each week based on your total turnover minus any winnings. The percentage and exact terms depend on your account tier and are shown in our promotions section on the platform. Cashback is credited directly to your account on a set day each week—typically Monday or Tuesday. To receive cashback, you must have completed KYC verification and made at least one deposit in the previous week. Cashback is subject to our terms and may have a minimum balance requirement to be eligible for withdrawal.

Yes, we support direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit, select "Bank Transfer" and choose your bank. You will receive a unique account number and amount to transfer. Send the exact amount to that account; we match the transfer to your demo gratis account within 1–4 business hours. For withdrawals, we transfer your funds back to the online payment, e-wallet, mobile banking, or local payment account you linked during setup. Bank transfers are subject to your bank's processing times and any bank holidays (such as Idul Fitri or Idul Adha). Keep your bank transfer receipt as proof of payment in case you need to contact our support team. If a transfer does not arrive within the expected window, reach out to our support team via email or in-app messaging.

Before you play on demo gratis, we recommend reading our terms of use, which cover your account rights, payment policies, and dispute resolution. For game-specific rules, each game (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or our live-dealer tables) has a rules section explaining payouts, how to place a bet, and any limits. For sports betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports markets like Mobile Legends and Free Fire), read the sportsbook rules for bet types, settlement, and void-bet policy. You'll also find information about account verification, withdrawal flow, and our jurisdiction notice in our legal section. If a rule is unclear, contact our support team during business hours.

Our support team provides help in English and Indonesian. You can reach us via email or in-app messaging during business hours (typically 9 AM to 6 PM on business days). We aim to respond to inquiries within a few hours, though response times may vary during peak times or on public holidays such as Imlek or Nyepi. If you send a message outside business hours, we will reply when our team returns. For urgent account issues, use the in-app chat feature, which may connect you to an available agent faster than email. Please include your username or registered email in your message so we can locate your account quickly.

If you suspect unauthorized access to your demo gratis account, change your password immediately using the password reset page. If you cannot access your email or mobile number, go to our account recovery page and follow the steps to verify your identity. We will send a verification code to your registered email and SMS; use both to unlock your account. After recovery, enable two-factor authentication (2FA) for extra protection. Contact our support team via email right away to report the issue and describe what happened. We investigate suspected compromise and may freeze your account temporarily to protect your funds. Provide our team with any transaction details you did not authorize; we can help reverse fraudulent activity depending on the circumstances. Do not share your password with anyone, and do not use the same password on other platforms.

We encrypt all data transmitted between your device and our servers using SSL (Secure Sockets Layer) technology. Your payment information—such as your bank account number or online payment / e-wallet / mobile banking / local payment account—is stored in encrypted form and never shared with third parties except when necessary to process your transaction. Your personal data (name, email, phone, date of birth, ID documents) is retained only as long as needed for account verification, transaction processing, and legal compliance. We do not sell your data to advertisers or marketing firms. For more details, read our privacy policy, which explains data retention, your rights, and how to request a copy of your information.

Our legal notice page explains that demo gratis services are available only where local law permits. We do not claim licensure in any specific country or provide legal advice about whether our services are legal in your location. You are responsible for verifying that access and use of demo gratis comply with the laws of your jurisdiction. If you are unsure whether our services are available where you live, consult a local legal advisor or do not proceed with account opening. We perform geolocation checks during login and may restrict access from jurisdictions where we cannot legally operate. For detailed information about our jurisdiction policy and access restrictions, read our legal notice page.

If you forget your password, click "Forgot your password?" on the login page. Enter your email address or username, and we send a verification code to your registered email and a code via SMS to your registered mobile number. Use both codes to verify your identity; once confirmed, you can set a new password. Your new password must be at least 8 characters long and include mixed case and numbers for security. If you do not receive the codes, check your email spam folder and ensure your mobile number is current in your account settings. If you still cannot reset your password, contact our support team via email during business hours; we will help you regain access.